Your personal data matters to us. This Privacy Policy explains exactly what information paldoplus collects, how we use it, and the rights you hold as a player in the Philippines. We keep things straightforward so you always know where you stand.
paldoplus is a mobile-first online gaming and sports betting platform built specifically for players in the Philippines. We operate under applicable Philippine regulations and are committed to handling your personal information with care, transparency, and respect. This Privacy Policy applies to all users who register, browse, or interact with the paldoplus platform, whether through a mobile browser or any other supported access method. When we refer to "we," "us," or "our" in this document, we mean the paldoplus platform and its operating entity. If you have any questions about how your data is handled, you can reach our support team at the contact details provided at the bottom of this page. We encourage you to read this policy in full so you understand exactly what happens to your information from the moment you visit our platform. Your trust is the foundation of everything we do, and we take our responsibility to protect your data seriously.
When you register for a paldoplus account, we collect personal information that is necessary to verify your identity and comply with Philippine regulatory requirements. This includes your full name, date of birth, residential address, email address, and mobile number. During the account verification process, we may also request a government-issued identification document to confirm that you meet the minimum age requirement of 21 years old. When you make deposits or withdrawals, we collect transaction-related data including payment method details, transaction amounts, and timestamps — though we do not store full card numbers or sensitive banking credentials on our servers. We also automatically collect certain technical data when you use our platform, such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect any information beyond what is reasonably necessary to provide our services and meet our legal obligations.
The personal information you provide to paldoplus is used primarily to create and manage your account, process your transactions, and deliver the gaming and sports betting services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential to the service and cannot be opted out of while your account remains active. Your identity and age verification data is used to comply with Philippine gaming regulations and to ensure that our platform is only accessible to eligible adult players. Transaction data is retained for financial record-keeping, fraud prevention, and regulatory reporting purposes as required by law. We may use aggregated, anonymised data about how players use our platform to improve our features, fix technical issues, and develop new services — this data cannot be used to identify you personally. paldoplus does not use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without human review. We will never sell, rent, or trade your personal information to third-party marketers or advertisers.
paldoplus does not sell or share your personal data with third parties for their own marketing or commercial purposes under any circumstances. We may share your information with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable Philippine data protection laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of paldoplus or its users. In the event that paldoplus undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify you of any such transfer through the platform or via the email address registered to your account. Outside of these specific circumstances, your personal information stays within the paldoplus platform.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the paldoplus platform is encrypted using industry-standard protocols to prevent interception during transit. Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all such personnel are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by law. While we work hard to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your paldoplus account and to log out after each session on shared devices. If you suspect any unauthorised access to your account, please contact our support team immediately.
paldoplus retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and financial record-keeping obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with standard anti-money laundering and gaming regulatory requirements. Technical logs and session data are retained for shorter periods and are routinely purged once they are no longer needed for security monitoring or platform improvement purposes. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by our legal obligations — some data may need to be retained even after account closure to satisfy regulatory requirements. We do not retain data for longer than is necessary for the purposes for which it was collected. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. For specific questions about how long particular types of data are kept, please contact our support team.
As a player based in the Philippines, you have specific rights regarding your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to be informed about how your personal data is collected and used, which is the primary purpose of this Privacy Policy. You also have the right to access the personal information we hold about you — you can request a copy of your data by contacting our support team, and we will respond within the timeframe required by law. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it, and we will do so promptly upon verification. You have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure of data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to working with you to resolve any concerns about your data before you escalate to a regulatory body, so please reach out to our support team first. Your rights are important to us, and we will always respond to data-related requests in good faith and without undue delay.
paldoplus uses cookies and similar tracking technologies to ensure that our platform functions correctly and to improve your experience as a Filipino player. Essential cookies are necessary for the platform to operate — they enable functions like keeping you logged in during a session and remembering your preferences — and cannot be disabled without affecting your ability to use the service. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring, so that we can continuously improve our service. We do not use advertising or tracking cookies that follow you across other websites or share your browsing behaviour with third-party advertisers. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform. By continuing to use paldoplus after being informed of our cookie practices, you consent to the use of cookies as described in this policy. If you have questions about specific cookies used on the platform, our support team can provide further details.
paldoplus may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine laws, or industry best practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform or via the email address associated with their account. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Your continued use of the paldoplus platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. We will not reduce your rights under this Privacy Policy without your explicit consent where required by law. For any questions about this policy or how your data is used, please visit our FAQ page or get in touch with our support team directly.
A quick look at the key privacy commitments paldoplus makes to every player in the Philippines.
Your personal information is never sold, rented, or traded to third-party marketers or advertisers. We collect only what is necessary to run your account and comply with Philippine regulations. Any third parties we work with — such as payment processors — are contractually bound to protect your data. You can trust that your information stays within the paldoplus ecosystem and is used solely to deliver the services you signed up for. This commitment applies regardless of any changes to our business structure or ownership.
Under the Philippine Data Privacy Act of 2012, you have the right to access the personal data we hold about you and to request corrections if anything is inaccurate. Simply contact our support team and we will respond within the legally required timeframe. Keeping your information accurate helps us serve you better and ensures your account remains in good standing. We make the process as straightforward as possible — no complicated forms or lengthy waiting periods. Your data belongs to you, and we respect that.
All data transmitted between your device and paldoplus is protected by industry-standard encryption protocols. We limit internal access to your personal information to only those team members who genuinely need it to do their jobs. Regular security reviews help us stay ahead of potential vulnerabilities and keep your account safe. In the unlikely event of a data breach, we will notify you and the relevant Philippine authorities promptly and in accordance with the law. Your security is not an afterthought — it is built into every layer of our platform.
If you decide to close your paldoplus account, you can request the deletion of your personal data. We will remove or anonymise your information to the fullest extent permitted by our legal and regulatory obligations. Some data — such as transaction records — may need to be retained for a minimum period under Philippine anti-money laundering rules, but we will be transparent about what is kept and why. Once the retention period expires, your data is securely and permanently deleted. We believe in giving you genuine control over your information.
paldoplus does not use advertising or cross-site tracking cookies that follow you around the internet. We use only essential cookies needed to keep the platform running smoothly and analytical cookies that help us improve your experience. You can manage cookie settings through your browser at any time, though disabling essential cookies may affect platform functionality. We are transparent about what cookies we use and why — no hidden trackers, no data shared with ad networks. Your browsing behaviour on paldoplus stays on paldoplus.
Everything we do with your personal data is guided by the Philippine Data Privacy Act of 2012 and the regulations set by the National Privacy Commission. We take our legal obligations seriously and review our practices regularly to ensure ongoing compliance. If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission. We encourage you to contact our support team first so we can resolve any concerns quickly and directly. Compliance is not just a legal requirement for us — it is a reflection of the respect we have for every Filipino player on our platform.
If you have any concerns about how paldoplus handles your personal data, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions.